Store Management Academy

Store Management Academy aims at developing the skills of the store managers, in managing the human and material resources of the store, on the effective and productive handling of customer relations as well as on the promotion of the store’s activities. The system approaches the management of a store by analyzing all the activities under the prism of two major objectives:

• Customer Satisfaction
• Profitability

The Store Management Academy is a multilevel program , the levels of which address the different professional roles in the store’s operation, fundamentally affecting the development of a common corporate culture on the quality of service and on customer satisfaction.